Member Benefits


Nok Fan Club

Exclusive for Member

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Earning Point

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Rewards and Privileges

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Exclusive for Member

Receive 1 point for every 5 baht you spend on Air Fare. The points can be redeemed for rewards, priviledges and flights. All the decimal points in value are rounded to the lowest point number. Your Nok Fan Club points valid for 36 months.

NOK SMILE PLUS

Your membership will be upgraded to Nok Smile Plus status when you earn 15,000 Nok Points within 31 December. Only Nok Points earned from flgiht activities are counted towards status upgrade, transferred points will be excluded.

Exclusive privileges for Nok Smile Plus

FREE Nok Premium Seat

Redeem free flight at 4,500 points

Additional baggage 10 kilograms

Priority check in (Don Meaung Airport)

Redeem special rewards

Special offers

NOK SMILE

Your membership will be upgraded to Nok Smile status when you earn 9,000 Nok Points within 31 December. Only Nok Points earned from flgiht activities are counted towards status upgrade, transferred points will be excluded.

Exclusive privileges for Nok Smile

Redeem free flight at 6,500 points

Priority check in (Don Meaung Airport)

Redeem special rewards

Special offers

NOK STAR

Your membership will be upgraded to Nok Star status when you earn 1,500 Nok Points within 31 December. Only Nok Points earned from flgiht activities are counted towards status upgrade, transferred points will be excluded.

Exclusive privileges for Nok Star

Redeem free flight at 6,500 points

Redeem special rewards

Special offers

NOK SKY

Nok Sky status is an entry level membership opens to every one aged 2-year and over.

Exclusive privileges for Nok Sky

Redeem free flight at 6,500 points

Redeem special rewards

Special offers

Membership status and Member card

  • Nok Fan Club is a lifetime membership unless a member terminate his/her membership.
  • Nok Fan Club membership and its privileges are applied to the individual member. It is not transferable from a member to another person.

No Smile Plus Upgrade

  • Nok Smile status will be upgraded to Nok Smile Plus status when the member earn 15,000 Nok Points within 31 December. Only Nok Points earned from flgiht activities are counted towards status upgrade, transferred points will be excluded.

No Smile Upgrade

  • Nok Star status will be upgraded to Nok Smile status when the member earn 9,000 Nok Points within 31 December. Only Nok Points earned from flgiht activities are counted towards status upgrade, transferred points will be excluded.

Nok Star Upgrade

  • Nok Sky status will be upgraded to Nok Star status when the member earn 1,500 Nok Points within 31 December. Only Nok Points earned from flgiht activities are counted towards status upgrade, transferred points will be excluded.

Membership Downgrade to Nok Smile

  • Nok Smile Plus member who fails to accrue 15,000 Nok Point within a 1 year period (1 January – 31 December) will be downgraded to Nok Smile.

Membership Downgrade to Nok Star

  • Nok Smile member who fails to accrue 9,000 Nok Point within a 1 year period (1 January – 31 December) will be downgraded to Nok Star.

Membership Downgrade to Nok Sky

  • Nok Star member who fails to accrue 1,500 Nok Point within a 1 year period (1 January – 31 December) will be downgraded to Nok Sky.

More details about membership status

Earning Point

Receive 1 point for every 5 baht you spend on Air Fare. The points can be redeemed for rewards. Nok Fan Club members who are travelling with infant will receive an extra bonus points of 60-point (from infant fee of 300 baht) Each Nok Fan Club member can earn bonus points from one infant per flight

5 THB = 1 Points

What can be turn into Nok Point

Ticket Fare
Nok Baggage
Change Fee
Nok Sure
Nok Premium Seat
Fare Difference

Nok Point calculation and earing conditions

  • For each 5 Baht of the ticket price, a member will receive 1 Nok Point (Ticket price excluding Payment Fee, Processing Fee and Call Center Fee)
  • The calculated Nok Point has to be in whole number. Any fraction from calculation will be rounded down i.e. the airfare of 3,203 Baht, when divided by 5, the member will receive 640 Nok Point.
  • Nok Point will be accrual on travelling date and will be valid for 36 months, starting from the date of point receiving until the last day of the month in the following 3 years. For example, a member received 300 Nok Points in April 2018, the points will expire on April 30th, 2021. The expired point is considered invalid and be removed from the member’s account.
  • Nok Point will be officially allocated and accrued into the member’s account after Nok Fan Club has passed the application review and approval for membership status.
  • Nok Point has to be earned only from flights of Nok Air, or flights being reallocated to other providers due to events beyond Nok Air’s control.
  • Only the member with his/her name shown on the flight ticket or the boarding pass will be allowed to earn Nok Point.
  • Nok Point program does not have a retroactive effect on the flights prior to becoming a Nok Fan Club member.
  • A member travelling with Nok Air will be granted Nok Point for collection only when travelling with the paid ticket.
  • Member can claim Nok Point after the date of travel by contacting Nok Fan Club Call Center at 1318 press 8 and sending the boarding pass, together with member ID, to nokfanclubcenter@nokair.com within 6 months after the date of travel. Nok Points will appear in the member’s account 14 days after receiving documents.

More details about earning Nok Point

Redeem rewards

Earn points for every flight and redeem your points for free flights and specially selected rewards that fit your lifestlye and preferences

Redeem flight

Domestic Flight

 
NOK SKY / NOK STAR / NOK SMILE
NOK SMILE PLUS
Fare Class
Normal Fare Class
Peak Fare Class*
Normal Fare Class
Peak Fare Class*
Product
Nok Lite
Nok X-tra
Nok MAX
Nok Lite
Nok X-tra
Nok MAX
Nok Lite
Nok X-tra
Nok MAX
Nok Lite
Nok X-tra
Nok MAX
Nok Point
6,500
7,500
8,000
12,000
13,000
13,500
4,500
5,500
6,000
8,500
9,500
10,000

*The trip made during holiday and special occasions, according to Nok Air’s announcement, will require point redemption in peak fare class and has an additional 500 Baht fee.

International Flight

 
NOK SKY / NOK STAR / NOK SMILE
NOK SMILE PLUS
Fare Class
Normal Fare Class
Peak Fare Class*
Normal Fare Class
Peak Fare Class*
Product
Nok Lite
Nok X-tra
Nok MAX
Nok Lite
Nok X-tra
Nok MAX
Nok Lite
Nok X-tra
Nok MAX
Nok Lite
Nok X-tra
Nok MAX
Nok Point
7,500
9,000
9,500
13,500
15,000
15,500
5,500
7,000
7,500
10,000
11,500
12,000

*The trip made during holiday and special occasions, according to Nok Air’s announcement, will require point redemption in peak fare class and has an additional 500 Baht fee.

Ticket redemption conditions

  1. Nok Fan Club required Nok Point for ticket redemption

    • Table 1: Domestic flight
    • Table 2: International flight
  2. The ticket is not transferable.
  3. The ticket price does not include any fee and tax.
  4. Ticket reward can be redeemed for all product types in the flight, depending on the member’s preference and available Nok Point must be sufficient for the selected seat at the time of booking. In case all normal fare classes are not available, a member is required to redeem the ticket at high fare class.
  5. A member may redeem the ticket reward and select the seat at Nok Fan Club Call Center by calling 1318 press 8.
  6. A member is required to book the flight at least 7 days before departure.
  7. The ticket cannot be cancelled and/or refunded.
  8. 2018 Special dates requiring additional 500 THB payment for ticket redemption

    • 2 January 2018
    • 11-13 April 2018
    • 16-17 April 2018
    • 27-30 December 2018
  9. For Nok Fan Club reward redemption, terms and conditions will be based on redemption campaign.

More details about flight redemption

FAQ

Q : How to apply Nok Fan Club?
A : Nok Fan Club membership is open to every person with age over 2. The application can be made for free via the following channels
1. www.nokair.com
2. Nok Air mobile application
Q : How many types of Nok Fan Club membership?
A : Nok Fan Club has 4 member classes
1. Nok Sky; an entry level membership opens to every one aged 2 year and over
2. Nok Star; a member class for Nok Sky member who accrues 1,500 Nok Point
2. Nok Smile; a member class for Nok Star member who accrues 9,000 Nok Point
3. Nok Smile Plus; a member class for Nok Smile member who accrues 15,000 Nok Point
Q : What are benefits for Nok Fan Club member?
A : 1. Redeem Nok Point for 1 free flight*
2. Redeem Nok Point for Nok Fan Club rewards
3. Priority check in (Don Meaung Airport) for Nok Smile and Nok Smile Plus member
4. Special offers from Nok Fan Club’s partners
5. Additional baggage 10 kilograms for Nok Smile Plus member
6. FREE Nok Premium Seat for Nok Smile Plus member **

*not include payment fee, call center fee, and processing fee
**available before boarding only (i.e. check in). After boarding, a request for Nok Premium Seat must be paid as normal.
Q : Will I get a member card?
A : Nok Fan Club member will get e-member card and member ID, which can be used for point accumulation and getting benefits, after the application process completes. The e-member card will be sent via e-mail.
Q : How to log in to member account?
A : 1. Go to www.nokair.com
2. Click at “Log in”, and fill member ID and password”
Q : How to do when I forget password?
A : 1. Nok Air website channel
1.1 Go to www.nokair.com
1.2 Click at “Log in”
1.3 Click at “Forget Password”
1.4 Fill member ID and e-mail address
2. SMS channel (3 THB/time, not include VAT)
2.1 Type NP followed by member ID
2.2 send to 4838600
Q : What is Nok Point?
A : Nok Point is earned and collected when a Nok Fan Club member travels with Nok Air. See the expenses that can be turned to accrued points below.
Eligible Expenses for Nok Point
Nok Sure
Yes
Nok Baggage*
Yes
Nok Premium Seat
Yes
Nok Infant
Yes
ATM Fee
No
Counter Service Fee
No
Call Center Fee
No
Processing Fee
No
Name change fee
No
Flight change fee
Yes
Fare Difference from flight change
Yes
Ticket from Point Redemtion
No

* Nok Baggage is the additional baggage allowance bought from www.nokair.com or Call Canter 1318 or Nok Air counter at airports. Excess baggage fee is not eligible for Nok Point.


Q : Can member earn Nok Point from any flight occurred before applying Nok Fan Club?
A : All flights occurred before being Nok Fan Club member are not eligible for Nok Point.
Q : How to calculate Nok Point?
A : For each 5 Baht of the ticket price, a member will receive 1 Nok Point. The calculated Nok Point has to be in whole number. Any fraction from calculation will be rounded down i.e. the airfare of 3,203 Baht, when divided by 5, the member will receive 640 Nok Point.
Q : How do I know whether Nok Point is accrued or not?
A : Simply check your boarding pass. If your member ID is shown in the boarding pass, Nok Point will be accrued automatically.
Q : How to do if my member ID is not shown in boarding pass?
A : Member can claim Nok Point after the date of travel by contacting Nok Fan Club Call Center at 1318 press 8 and sending the boarding pass, together with member ID, to nokfanclubcenter@nokair.com within 6 months after the date of travel. Nok Points will appear in the member’s account 14 days after receiving documents.
Q : If I modify my booking and have to pay for change fee or fare difference, will I earn Nok Point?
A : Yes, for each 5 Baht, a member earn 1 Nok Point.
Q : What is the validity period of Nok Point?
A : Nok Point will be accrued on travelling date and will be valid for 36 months, starting from the date of point receiving until the last day of the month in the following 3 years. For example, a member received 300 Nok Points in April 2018, the points will expire on April 30th, 2021. The expired point is considered invalid and be removed from the member’s account.
Q : How to check Nok Point?
A : 1 Contact Nok Fan Club Call Center at 1318 press 8
2 Go to www.nokair.com and log in to member account. Click at “My Account” in Nok Fan Club menu.
3 SMS service (3 Baht/time, not include VAT) by typing NC followed by member ID and sending to 4838600
Q : How many points do I need to redeem free flight?
A : Member can check Nok Point required for a free flight from the table below.
Ticket redemption table for domestic flight
 
NOK SKY / NOK STAR / NOK SMILE
NOK SMILE PLUS
Fare Class
Normal Fare Class
Peak Fare Class*
Normal Fare Class
Peak Fare Class*
Product
Nok Lite
Nok X-tra
Nok MAX
Nok Lite
Nok X-tra
Nok MAX
Nok Lite
Nok X-tra
Nok MAX
Nok Lite
Nok X-tra
Nok MAX
Nok Point
6,500
7,500
8,000
12,000
13,000
13,500
4,500
5,500
6,000
8,500
9,500
10,000
Ticket redemption table for international flight
 
NOK SKY / NOK STAR / NOK SMILE
NOK SMILE PLUS
Fare Class
Normal Fare Class
Peak Fare Class*
Normal Fare Class
Peak Fare Class*
Product
Nok Lite
Nok X-tra
Nok MAX
Nok Lite
Nok X-tra
Nok MAX
Nok Lite
Nok X-tra
Nok MAX
Nok Lite
Nok X-tra
Nok MAX
Nok Point
7,500
9,000
9,500
13,500
15,000
15,500
5,500
7,000
7,500
10,000
11,500
12,000

*For the trip made during holiday and special occasions, according to the Nok Air’s announcement, member has to redeem point at high fare class and pay an additional 500 Baht fee.


Q : Are there any blackout dates for ticket redemption?
A : There is no blackout date for ticket redemption. Member may choose any travel date upon availability. Booking has to be made at least 7 days before departure.
Q : Are there any fees for ticket redemption?
A : Member has to pay for the followings;
1. Redemption fee 107 Baht (VAT included)
2. Airport tax
3. Fuel surcharge
Q : How to redeem a free flight?
A : 1. Contact Nok Fan Club Call Center at 1318 press 8
2. Inform flight no. and travel date
3. Pay for fees and tax by credit card (issued in Thailand only)
4. After booking completes, member will receive booking number.
Q : What is the additional fee of 500 Baht required for ticket redemption (apart from redemption fee and other taxes)?
A : Member is required to pay the additional fee of 500 Baht when redeem a ticket with the travel date during holiday period and special occasions.
Q : Can the booking made from ticket redemption be modified?
A : Yes. A member may change the flight at least 7 days before the scheduled departure by contacting Nok Fan Club Call Center 1318 press 8. For each change, there will be a flight change fee (VAT included). The passenger has to pay for any price difference, if there is. In any case, Nok Air will not refund the price difference in case the ticket is changed to a lower-priced one.
Q : Is Nok Point refundable?
A : No. Nok Point cannot be refunded in any case.
Q : Can the redeemed ticket be transferred to other person?
A : No. The redeemed ticket is not transferable.
Q : Can I use Nok Fan Club member card for a discount on ticket?
A : No. Nok Fan Club member card is not a discount card for ticket.
Q : What is the validity period of Nok Fan Club membership status and member card?
A : Nok Fan Club is a lifetime membership. Membership class can be upgraded when member meets the qualifications of each class.
a. Nok Sky status will be upgraded to Nok Star status when the member accrued 1,500 Nok Point within a 1 year period (1st January – 31st December).
b. Nok Star status will be upgraded to Nok Smile status when the member accrued 9,000 Nok Point within a 1 year period (1st January – 31st December).
c. Nok Smile status will be upgraded to Nok Smile Plus status when the member accrued 15,000 Nok Point within a 1 year period (1st January – 31st December). Nok Smile Plus status will start on 1st January of the next year.

Under the conditions of membership class upgrade, Nok Point must be accrued from traveled flight only; transferred point is not eligible.
Q : Can membership status be upgraded for more than 1 time within a year?
A : Yes. Membership status will be upgraded as soon as the member accrues Nok Point qualified by each class. For example, Nok Sky member accrues 1,500 Nok Point on 1st May 2018. His status will be upgraded to Nok Star. After that, he accrues 9,000 Nok Point on 8th November 2018. At that time his status will be upgraded to Nok Smile (not have to wait for the second upgrade in the next year).
Q : Can I buy Nok Point or have other member transfer Nok Point to me for membership class upgrade?
A : Under the conditions of membership class upgrade, Nok Point must be accrued from traveled flight only. Transferred point is not eligible and Nok Point cannot be bought.
Q : What do I have to do to maintain my membership status?
A : In order to maintain the membership status, a member is required to accrue Nok Point at the level specified in each membership class within a 1 year period (1st January – 31st December). Nok Point must be accrued from traveled flight only; transferred point is not eligible.
In case the member fails to meet the conditions above, the membership status will be downgraded to the lower class.
Q : If my membership status is downgraded, can it be regained?
A : Yes. Membership status will be upgraded as soon as the member accrues Nok Point qualified by each class.

Terms and Conditions

  1. 1. General

    • 1.1 These terms and conditions here apply to the “Nok Fan Club” membership program, created by Nok Airlines Public Company Limited. When you register to become a member of Nok Fan Club, to receive the member card, to receive the membership number or to receive privileges and benefits from Nok Fan Club, you agree to comply with the following terms and conditions.
    • 1.2 This terms and conditions document is available both in Thai and English language. In case there is a conflict between the two versions, the Thai language version is to be referred to for construe.
  2. 2. Membership and Member Card

    • 2.1 Nok Fan Club membership is open to every person (Corporations or other legal entities cannot be enrolled as members). The eligible applicant must meets the conditions, including other specifications on www.nokair.com, and be granted the Nok Fan Club membership by Nok Air. Nok Air reserves the right to accept Nok Fan Club membership.
    • 2.2 The application terms and conditions also include the information filled in the application form. For the reason of security, Nok Air may ask the applicant to give the personal information that can be used in self-verification of the applicant e.g. date of birth or citizen identification number. When the applicant becomes a Nok Fan Club member, the member will be issued Nok Fan Club membership number.
    • 2.3 An applicant must be over the age of 2. The application can be made via the following channels.
      • (a.) www.nokair.com
      • (b.) Nok Air mobile application.
    • 2.4 A member is eligible to the privileges and benefits after receiving the E-member card.
    • 2.5 The membership and its privileges are applied to the individual member. It is not transferable from a member to another person.
    • 2.6 The member card is a property of Nok Airlines Public Company Limited. The card owner is responsible for safekeeping and returning the card to Nok Air or, in case such an action is requested by Nok Air, the destruction of the card.
    • 2.7 A member may terminate his/her membership at any times by informing Nok Air with a written document, posting to Nok Air head office or sending an email to nokfanclubcenter@nokair.com. Nok Air reserves the right to terminate membership at any times, under any circumstance and without notice. In an event of termination, Nok Air will close down the member account and the member will no longer receive the privileges from Nok Fan Club program, including the refunding of any fee.
    • 2.8 In an event that an announcement is to be made, Nok Air considers a member is informed after Nok Air has contacted the member via text messaging (email, mail, etc.) to the member’s registered address, including email.
    • 2.9 A member may only possess one member account. Nok Air may send information on activities that affect the member account to the member. Please visit www.nokair.com to receive the information.
    • 2.10 A member may change his/her personal information at any times via the website www.nokair.com, or contact Nok Fan Club Call Center 1318 press 8. In case of name or last name changes, member is required to submit the official document to accompany the change request.
    • 2.11 A member agrees to present the member card, membership number, or password to receive any privilege or participate in any Nok Fan Club activity.
    • 2.12 Nok Fan Club member card is not a payment card. In case the information on the card or the membership number is used to receive the privileges without the knowledge of the card holder, the member is considered a liable person. The member is required to notify Nok Air at the first moment possible, via written document to Nok Air head office.
    • 2.13 The membership of Nok Fan Club is a lifetime membership. Membership class can be upgraded when member meets the qualifications of the higher class.
    • 2.14 A member must comply with the following conditions to be eligible for application and becoming a member of Nok Fan Club.
      • (a.) Provide complete and accurate information to Nok Air
      • (b.) Do not sale, trade or attempt to transfer the Nok Fan Club member’s right to benefits and privileges under no circumstance.
      • (c.) Do not use Nok Fan Club member’s right and privileges in any inappropriate way.
      • (d.) Do not perform any action that is in conflict with Nok Air’s interest or any of Nok Fan Club interested parties under no circumstance.
      • (e.) Follow and verify any change in membership terms and conditions, if there is, via www.nokair.com.
      • (f.) Provide information, when requested by Nok Air, to be used for any privilege confirmation from Nok Fan Club, which may include the information from the flight ticket.
  3. 3. Membership Class Upgrade

    • 3.1 Under these terms and conditions, “membership class upgrade” means a Nok Fan Club membership status is upgraded after the member accrued Nok Point at the level specified in each membership class, within a 1 year period (1st January – 31st December). Nok Point must be accrued from traveled flight only; transferred point is not eligible.
      • (a.) Nok Sky status will be upgraded to Nok Star status when the member accrued 1,500 Nok Point.
      • (b.) Nok Star status will be upgraded to Nok Smile status when the member accrued 1,500 Nok Point.
      • (c.) Nok Smile status will be upgraded to Nok Smile Plus status when the member accrued 15,000 Nok Point. Nok Smile Plus status will start on 1st January of the next year.
    • 3.2 Nok Air may add more conditions for membership upgrading at times. In an event that the added conditions are in conflict with the original conditions, the original conditions will have higher priority and be considered accepted by the member.
    • 3.3 In order to maintain the membership status, a member is required to accrue Nok Point at the level specified in each membership class within a 1 year period (1st January – 31st December). Nok Point must be accrued from traveled flight only; transferred point is not eligible. In case the member fails to meet the conditions above, the membership status will be downgraded to the lower class.
  4. 4. Membership Class Downgrade

    • 4.1 Under these terms and conditions, “membership class downgrade” means a Nok Fan Club membership class is downgraded after the member fails to accrue Nok Point at the level specified in each membership class, within a 1 year period (1st January – 31st December).
    • 4.2 Nok Air may add more conditions for membership downgrading at times. In an event that the added conditions are in conflict with the original conditions, the original conditions will have higher priority and be considered accepted by the member.
  5. 5. Nok Point

    • Nok Point is earned and collected when a Nok Fan Club member travels with Nok Air under programs specified by Nok Fan Club. The conditions are as follows.
    • 5.1 Nok Point calculation and point accrual conditio
      • 5.1.1 For each 5 Baht of the ticket price, a member will receive 1 Nok Point (Ticket price excluding Payment Fee, Processing Fee and Call Center Fee)
      • 5.1.2 The calculated Nok Point has to be in whole number. Any fraction from calculation will be rounded down i.e. the airfare of 3,203 Baht, when divided by 5, the member will receive 640 Nok Point.
    • 5.2 Nok Point will be accrual on travelling date and will be valid for 36 months, starting from the date of point receiving until the last day of the month in the following 3 years. For example, a member received 300 Nok Points in April 2018, the points will expire on April 30th, 2021.
    • The expired point is considered invalid and be removed from the member’s account.
    • 5.3 Nok Point will be officially allocated and accrued into the member’s account after Nok Fan Club has passed the application review and approval for membership status.
    • 5.4 Nok Point has to be earned only from flights of Nok Air, or flights being reallocated to other providers due to events beyond Nok Air’s control.
    • 5.5 Only the member with his/her name shown on the flight ticket or the boarding pass will be allowed to earn Nok Point.
    • 5.6 Nok Point program does not have a retroactive effect on the flights prior to becoming a Nok Fan Club member.
    • 5.7 A member travelling with Nok Air will be granted Nok Point for collection only when travelling with the paid ticket.
    • 5.8 Ticket types not allowed for Nok Point accumulation program include.
      • - Reward Flight from any flight accumulation program
      • - Special tickets for staffs of Nok Air’s shareholder organizations or any prize tickets.
      • - Unused tickets
      • - Expired tickets
      • - Refunded tickets as a result of denied boarding
      • - Tickets received from any business agreement
      • - Ticket reward from any promotional campaigns.
    • 5.9 A member must present Nok Fan Club member card in order to preserve the member’s right to receive the benefits of point collection.
    • 5.10 In an event that a member does not identify the member ID on the day of travel and also unable to verify the membership status, Nok Point will not be awarded at the time. However, the member still have the right to claim Nok Point afterwards by contacting Nok Fan Club Call Center at 1318 press 8 and sending the boarding pass, together with member ID, to nokfanclubcenter@nokair.com within 6 months after the date of travel. Nok Points will appear in the member’s account 14 days after receiving documents.
    • 5.11 In case of events beyond Nok Air’s control e.g. severe weather conditions that cause the passengers to change their flight schedule or change to another provider, the member may still earn Nok Points based on the original route. In this case a member is required to submit the booking receipts or the booking confirmation email together with the actual boarding pass to nokfanclubcenter@nokair.com. The member must retain all the document until the point is allocated into the member’s account.
    • 5.12 Nok Air reserves the right to cancellation of some flights on certain routes from participating in the point accumulation system without notice.
  6. 6. Privileges and benefits request

    • 6.1 In these terms and conditions, “privileges and benefits request” means an event which a Nok Fan Club member informs Nok Air about the willingness to receive the benefits, privileges or any award, according to the rules specified in www.nokair.com.
    • 6.2 The privileges received are limited in quantity. Nok Air reserves the right to the modification, including holding back and cancellation, and the limitation of benefits and privileges as determined appropriate. Nok Air may changes the benefits and privileges, resulting in some differences from what members have been informed. In this case, Nok Air will consider the value and characteristics of the revised privileges to be near or equal to the original privileges.
    • 6.3 The privileges and benefits request may be made according to what specified in www.nokair.com.
    • 6.4 Nok Air may add more conditions to certain types of privileges and benefits request at times. In an event that the added conditions are in conflict with the original conditions, the original conditions will have higher priority and be considered accepted by the member.
    • 6.5 A member must possess the membership class that is eligible for the requested privileges and benefits at the time of request.
    • 6.6 Ticket and Reward redemption
      • (a.) Ticket redemption table for domestic flight
         
        NOK SKY / NOK STAR / NOK SMILE
        NOK SMILE PLUS
        Fare Class
        Normal Fare Class
        Peak Fare Class*
        Normal Fare Class
        Peak Fare Class*
        Product
        Nok Lite
        Nok X-tra
        Nok MAX
        Nok Lite
        Nok X-tra
        Nok MAX
        Nok Lite
        Nok X-tra
        Nok MAX
        Nok Lite
        Nok X-tra
        Nok MAX
        Nok Point
        6,500
        7,500
        8,000
        12,000
        13,000
        13,500
        4,500
        5,500
        6,000
        8,500
        9,500
        10,000
      • (b.) Ticket redemption table for international flight
         
        NOK SKY / NOK STAR / NOK SMILE
        NOK SMILE PLUS
        Fare Class
        Normal Fare Class
        Peak Fare Class*
        Normal Fare Class
        Peak Fare Class*
        Product
        Nok Lite
        Nok X-tra
        Nok MAX
        Nok Lite
        Nok X-tra
        Nok MAX
        Nok Lite
        Nok X-tra
        Nok MAX
        Nok Lite
        Nok X-tra
        Nok MAX
        Nok Point
        7,500
        9,000
        9,500
        13,500
        15,000
        15,500
        5,500
        7,000
        7,500
        10,000
        11,500
        12,000
      • *For the trip made during holiday and special occasions, according to the Nok Air’s announcement, member has to redeem point at high fare class and pay an additional 500 Baht fee.

      • (c.) The ticket is not transferable.
      • (d.) The ticket price does not include any fee and tax.
      • (e.) Ticket reward can be redeemed for all product types in the flight, depending on the member’s preference and available Nok Point must be sufficient for the selected seat at the time of booking. In case all normal fare classes are not available, a member is required to redeem the ticket at high fare class.
      • (f.) A member may redeem the ticket reward and select the seat at Nok Fan Club Call Center by calling 1318 press 8.
      • (g.) A member is required to book the flight at least 7 days before departure.
      • (h.) A member may change the flight at least 7 days before the scheduled departure by calling 1318 press 8. For each change, there will be a flight change fee (VAT included). The passenger has to pay for any price difference, if there is. In any case, Nok Air will not refund the price difference in case the ticket is changed to a lower-priced one.
      • (i.) The ticket cannot be cancelled and/or refunded.
  7. 7. Obligation and Duty

    • 7.1 The terms and conditions stated within this agreement are obligation and duty that Nok Air has to the members by guarantee that, while the Nok Fan Club is running, the following services will be provided.
      • (a.) Accept membership application from customers who are interested, and proceed with the application process.
      • (b.) Provide benefits to members that request.
      • (c.) Distribute Nok Fan Club’s news and information to the email addresses provided by members.
    • 7.2 Nok Air is unable to guarantee that any benefit will be available upon requested. Nok Air reserves the right to limit, withdraw, change, cancel or increase benefits.
    • 7.3 Nok Air reserves the right to change or modify rules, benefits or terms and conditions in the participation of Nok Fan Club activities, in part or in whole, at any times. Nok Air considers it is within the responsibility of the member to acknowledge the most up-to-date information on the benefits, terms and conditions of Nok Fan Club.
  8. 8. Personal Benefits and Electronic Message

    • 8.1 The member agrees to the following regulations on personal information, provided to Nok Air for Nok Fan Club program.
    • 8.2 Nok Air may use the personal information the member provided for the following purposes.
      • (a.) To fulfill the obligations Nok Air has to the member.
      • (b.) To disclose the information to the third party that supports in fulfilling the obligations Nok Air has to the member.
      • (c.) To be used in marketing of products and services.
      • (d.) In attempts to develop and improve customer relations, including product development, research and marketing initiatives, and analysis, and.
      • (e.) To comply with the law and regulations from government or the court’s representatives.
    • 8.3 Nok Air may transfer member’s personal information to and from Thailand to comply with the aforementioned purposes.
    • 8.4 Member’s personal information will be maintained at Nok Air’s head office. The member is responsible for ensuring that the provided information is accurate and complete. Nok Air is permitted to investigate and correct member’s personal information, in accordance with the private right law.
  9. 9. Areas of Responsibility

    • 9.1 If any terms and conditions in this agreement are invalid and do not have an obligation, the terms and conditions will not influence the legitimacy, conditions and enforcement of any other terms in this terms and conditions agreement.
    • 9.2 This terms and conditions agreement, including any changes and corrections that involve, is considered a contract regulation for the member of Nok Fan Club program.
    • 9.3 Nok Air is not responsible for any lost, damage or expenditure from Nok Fan Club, indirect or direct, including the denying or agreeing to provide any privilege, even in the case of damage and lost as a result of ignorance or situations under Nok Air’s control.

More details Nok Fan Club terms and conditions