1.2 Terms and Conditions Prevail : Except as provided in these Terms and Conditions, in the event of inconsistency between these Terms and Conditions and our Conditions of Contract or any other regulations we may have dealing with particular subjects, these Terms and Conditions shall prevail.
1.3 Language: These terms and conditions are drafted in Thai. In case these terms and conditions are translated into other languages, the Thai version shall be the sole language used in the interpretation of these Terms and Conditions.
1.4 Interline: In case the booking includes any flight(s) operated by an airline other than Nok Air, these terms and conditions do not apply to the flight(s) operated by the other airline. In such a case, the terms and conditions of the other airline apply.
2.1 Prima Facie Evidence Of Contract : We do not issue ticket to you in order to reduce your burden to keep such ticket. Therefore, our email confirmation and SMS shall be the evidence of your purchase of our services. The Itinerary is prima facie evidence of the contract for carriage between you and us. The Itinerary, these Terms and Conditions and our Conditions of Contract (including applicable Tariffs) together constitute the terms and conditions of the contract of carriage between you and us.
2.2 Change Travel Details: Passengers may change their reservation details if such changes are in compliance to the article 4.5.
2.3 Identity: You will be required to identify yourself during Check-In procedure by presenting appropriate photo identification such as passport, citizen ID card with photo, or other officially issued card with photo.
2.4 Refunds: Refund is not possible in any circumstances.
3.1 Fares apply only to carriage from the origin airport to the destination airport. Fares exclude ground transport services between airports and between airports and town terminals unless otherwise specifically stated by us. We are strictly a point-to-point carrier and shall not be responsible to you for any connecting flights or your scheduled arrival.
3.2 Infants: "Nok infant" aged between fourteen (14) days and less than two (2) years on the travel date. The original birth certificate must be presented for check-in. Nok Infant Fee
Provided he/she sits on an adult's lap. Only one (1) Nok infant is allowed for one (1) adult. No baby seats or perambulators are allowed in the cabin of the aircraft. A child over the age of two (2) years will be required to purchase an adult's ticket fare. Newborn baby less than fourteen (14) days old will not be accepted for carriage. In case of transfer to other airlines for the passengers who travelling with infants. Nok Air will be responsible for infant fares. We reserve the right to buy Nok Infant for one (1) person per one (1) passenger only, and only one infant is allowed per one seating row. In case of purchasing for roundtrip tickets the Nok Infant must be the same person, and cannot to be transferred except renamed the passengers. Nok Infant fee must be paid in the same currency as ticket payment only using the rate in as detail above.
3.3 Taxes and Insurance Charges: Any tax, fee or charge imposed by the Government or other authority or by the operator of an airport in respect of your use of any services or facilities will be in addition to our fares, administration fees and charges and shall be borne by you, unless otherwise specifically stated by us. Such taxes, fees and charges imposed on air travel may be changed from time to time and can be imposed even after the date that your booking has been confirmed. You shall nevertheless bear such tax, fee or charge as and when they fall due prior to departure.
3.4 Currency: Fares and charges are payable in the currency prescribed in our publishing unless otherwise specifically stated by us.
3.5 Revision: We reserve the right to revise any fares and flight schedules at any time and from time to time without prior notice in accordance with company’s terms and conditions.
4.1.1 Booking through website: Booking through website must be reserved and made the payment at least 2 hours before the departure if you select to pay by credit card or direct debit. We reserve the right to apply any rule to screen the fraudulent cards. The booking must be made at least 24 hours before the departure if you select to pay at Counter Service Plus, ATM or QR Payment provided that you will be required to make the payment within period in accordace with the company’s terms and conditions. The booking will be cancelled if you fail to make the payment within limited timeframe. For Counter Service Plus, each transaction must not be over THB 30,000.
4.1.2 Booking through Mobile Application: Booking through iOS, and Android on Nok Air mobile application and Nok Air’s mobile website m.nokair.com if you select to pay by credit card, direct debit must be made at least 2 hours before the departure. We reserve the right to apply any rule to screen the fraudulent cards. If you select to pay at Counter Service, ATM or QR Payment, provided that you will be required to make the payment within period in accordace with the company’s terms and conditions. The booking will automatically be cancelled if you fail to make the payment within the specified limited timeframe. For Counter Service, each transaction must not be over THB 30,000. The booking must be made at least 4 hours before the departure if you select to pay by credit card.
4.1.3 Booking through Call Center 1318: Booking through 1318 or 662-088-8955 for international call. There is a 225 baht (VAT inclusive) of booking fee per passenger per call. The reservation must be made and paid up to 2 hours before the departure if you select to pay by credit card, and at least 24 hours before the departure if you select to pay at Counter Service Plus or ATM, provided that you will be required to make the within the payment deadline specified by company’s terms and conditions. The booking will be cancelled if you fail to make the payment within limited timeframe. For Counter Service Plus, each transaction must not be over THB 30,000The company reserves the right to carry out credit card check for fraud prevention purpose.
4.1.4 Booking at Airport Ticket Office : To Book at airport ticket office, the payment methods are credit card, cash or QR Payment. In case you wish to travel in the soonest flight; you must make the booking before the Check-In counter of that flight closes.
4.1.5 Booking through Counter Service or 7-11 shop: Booking through Counter Service or 7-11 shop must be made at least 2 hours before the departure. The payment must be made by cash only.
4.1.6 Booking through International Branch : Booking at ticketing office must be made up to 2 hours before departure, the payment method is only cash with USD currency. Office hour is upon local working hour.
4.2 Seat Assignment: Seat assignment have 2 types are 1. Free assignment and 2. Charged assignment More Information
- Seat assignment service is available at our website www.nokair.com. You will be able to assign your own seat by following the instruction provided on the website; provided that the seat assignment seating requests cannot be made less than 4 hours before departure. Please note that the assigned seat is not changeable. Nok Air reserves the right to change assigned seat in case flight cancellation or flight delay.
4.2.1 Through website: Seat assignment service is available at our website www.nokair.com. You will be able to assign your own seat by following the instruction provided on the website; provided that the seat assignment seating request cannot be made less than 4 hours before flight scheduled departure time. Please note that the assigned seat is not changeable. Nok Air reserves the right to change the assigned seat in case of operation necessity, security reasons, and flight delay or flight cancellation.
4.2.2 Through mobile channels:Seat assignment service is available through iOS, Android, on Nok Air mobile application and in our mobile website m.nokair.com. Seat assignment on mobile is provided during booking ticket or during check-in process only; provided that check-in can be made on mobile 24 hours to 45 minutes before the flight scheduled departure time. Please note that the assigned seat is not changeable. Nok Air reserves the right to change the assigned seat in case of operation necessity, security reasons, and flight delay or flight cancellation.
4.3 Confirmation of Booking: The booking of a seat is confirmed after full payment of the fare is made and after we issue to you a booking number and/or the itinerary is issued by us which can not be changed, cancelled or refunded.
4.4 Group Booking: A booking more than 10 passengers traveling together the condition is as follows:
• Book with our dedicated call center at +662-529-8722 (09:00-18:00 hrs.), or http://content.nokair.com/en/Customer-Company/Travel-together.aspx; provided that group booking must be made at least 7 days before the departure date. The acceptable payment methods for group booking are
• Credit card
• Bank Transfer
The payment methods shall depend on the advance booking date and shall under Nok Air staff’s discretion.
• In case of late submission of the passenger name(s), change fee of THB 750 per passenger per booking (VAT included) for domestic flights and THB 1,210 per seat per flight (VAT included) for international flights. A change must be made at least 4 hours.
• In case of change the passenger name(s), change fee of THB 750 per passenger per booking (VAT included) for domestic flights and THB 1,210 per seat per flight (VAT included) for international flights (currency for transactions outside Thailand determined by Nok Air) will apply. A change must be made at least 4 hours. However, Nok Air reserves the right to reject the submission or change of passenger name(s) which is made less than group booking conditions.
4.5 Change Travel Details
4.5.1. “Flight Change”
- Passenger can change the flight as same product type only.
- Through Call Center 1318 or 662-088-8955 for international call (06:00-24:00 hrs. daily). The flight change must be made at least 24 hours prior to the original departure time. Passenger must be pay service fee charge of THB 225 (VAT included) per passenger for domestic flights and international flights. Passenger making such change will be subject to change fee as Passenger Name Change Fee Table below, plus (i) the difference of the fare between the moment of booking and the moment of change (if any).The payment according to this channel dues immediately at call, and must be made by credit card only.
- Nok Flexi/Nok Flex means Excemption for Flight Change Fees by passengers have to buy Nok Flexi/Nok Flex with ticket only. More Information
- Through website. The flight change must be made at least 24 hours prior to the original departure time. Passenger making such change will be subject to change fee as Passenger Name Change Fee Table below, plus (i) the difference of the fare between the moment of booking and the moment of change (if any). The payment according to this channel dues immediately at change, and must be made by credit card only.
- Nok Flexi/Nok Flex means Excemption for Flight Change Fees. Passenger must pay for fare difference if the new flight booked is in the higher class (if any). Passengers have to buy Nok Flexi/Nok Flex with ticket only. More Information
Passenger Flight Change Fee per Seat per Sector (VAT included) | |||||
Route | THB | USD | MMK | VND | CNY |
Domestic | 750.00 | 27.00 | 30,000.00 | 690,000.00 | 160.00 |
International | 1,210.00 | 42.00 | 48,400.00 | 1,100,000.00 | 260.00 |
4.5.2. “Passenger Name Change”
- Through Call Center 1318 or +662-088-8955 for oversea call (06:00-24:00). The name change must be made at least 4 hours prior to the departure time. Passenger must be pay service fee charge of THB 225 (VAT included) per passenger for domestic flights and international flights. The payment according to this channel dues immediately at call, and must be made by credit card only.
- Through Airport Ticket Counter. The name change must be made at least 4 hours prior to the departure time. The payment according to this channel dues immediately at change; provided that the payment may be made either by cash or credit card.
- Through website. The name change must be made at least 4 hours prior to the departure time. The payment according to this channel dues immediately at change, and must be made by credit card only.
- For roundtrip ticket, it is not allowed to change passenger name only one flight.
Passenger Name Change Fee per Passenger per Booking (VAT included) | |||||
Route | THB | USD | MMK | VND | CNY |
Domestic | 750.00 | 27.00 | 30,000.00 | 690,000.00 | 160.00 |
International | 1,210.00 | 42.00 | 48,400.00 | 1,100,000.00 | 260.00 |
4.5.3. “Destination Change”
- Destination and Route are not allowed to be changed.
4.6 Payment: In the event that the fare has not been paid in full when a booking is confirmed for any reason whatsoever, we reserve the right to cancel the booking prior to Check-In and/or to disallow you to board the aircraft, and/or do other actions (including refund whole or partial payment paid by you) as we deemed fit at our sole discretion.
4.7 Personal Data: You hereby acknowledge and agree that your personal data has been given to us for the purposes of making bookings for carriage and providing you with confirmation of that booking, providing and developing ancillary services and facilities , facilitating immigration and entry procedures , accounting, billing and auditing, checking credit or other payment cards, security, administrative and legal purposes, credit card issuance, systems testing, maintenance and development, statistical analysis, and helping us in any future dealings with you. For these purposes, by entering into a contract of carriage with us you authorize us to collect, retain and use your personal data and to transmit it to our own offices, authorized agents and third party business associates, government agencies, other carriers or the providers of the services mentioned above.
5.1 check-in, Deadlines and Conditions: For domestic flight, our check-In counters are open two (2) hours before the scheduled flight departure time and close forty-five (45) minutes before the scheduled flight departure time. For international flight, our check-In counters are open three (3) hours before the scheduled flight departure time and close one (1) hour before the scheduled flight departure time. Airports in Yangon, Ho Chi Minh City: Check-in counter opens 2 hours prior to the departure and closes 45 minutes prior to the departure. Check-In deadlines may vary at different airports and for particular flights. It is your responsibility to ensure that you comply with these deadlines particulars of which will be available at the time you make your booking. And for passengers using international credit card, their original credit card is required to present upon check in. In any event, without derogating from the generality of other provisions of these Terms and Conditions governing the right of refusal of carriage, we reserve the right not to allow you to Check-In without any liability to you and without making refund and/or any liability to you.Connecting Flight passenger will be check-in only once at the airport of origin without having to check-in at the trasit airport.
5.2 Boarding: You must be at the boarding gate at least twenty (20) minutes before the scheduled departure time for Domestic Route and at least forty (40) minutes before the scheduled departure time for International Route.
5.3 No-show:If you fail to Check-In on time or fail to board the aircraft by the time the aircraft departs, the fare you paid will not be refunded to you for any reason whatsoever.
5.4 Compliance: You are solely responsible for complying with all laws, regulations, orders, demands and requirements of countries flown from, into or over and with our Terms and Conditions, notices and instructions given by us relating thereto. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, notices, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, notices, requirements or instructions.
5.5 Travel Documents: You are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and exit, which is the photo identification card (Original document), or any government-issued card or your passport, health certificate and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over. We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements.
Children under the age of 12 shall be allowed to board by producing the original birth certificates or identity cards
International Routes: All passengers traveling on international routes must possess valid passports with at least six (6) months’ validity and the applicable valid visas. Such passengers shall posses a return on an onward journey ticket. If you have purchased our FLY-THRU product, you are responsible for ensuring you meet the entry requirements of your final destination.
5.6 Refusal of Entry: You agree to pay the applicable fare and/or penalties or fines whenever we, on order of any Government or immigration authority, are required to return you to your point of origin or elsewhere, owing to your inadmissibility into a country, whether of transit or destination. In such circumstances we will not refund the fare to you.
5.7 Passenger Responsible for Fines, Detention Costs, etc: If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by you, or any funds due to you in our possession.
5.8 Security Inspections: You shall submit to any security or health checks by Government or airport officials or by us.
6.2 Unaccompanied Child: Child below age 12 will not be accepted for carriage unless he/she are accompanied by a person of at least 16 years of age. Child age 12-16 years old who traveling alone, parents must certify Indemnity form.
6.3 Passengers Requiring Special Assistance: means any passenger who requires assistance during their journey either at the airport or on the plane. Should the passenger requires the use of a wheelchair, the company will provide the wheelchair (which available until the aircraft’s door) upon request when the reservation is made. (For those who book the ticket via website, the request must be made at least 48 hours before the flight). For safety reason, there are limitations on number of passengers with mobility problems (i.e. paralysis in arms and/or leg). This is based on the aircraft type as specified in the table below.
Aircraft Type | Travel with a Companion (Person) | Unaccompanied (Person) | Total (Person) |
Boeing 737 | 4 | 4 | 8 |
ATR/Q400 | 2 | 2 | 4 |
The company may requires the passenger requiring special assistance to be accompanied by an able-bodied passenger in certain circumstances please see 6.3.1. Passengers with medical condition are require to sign the indemnity form and medical certificate stating that the passenger is able to fly issued no longer than 7 days before the flight must be presented during checking in unless stated otherwise by the airline. Passengers with these conditions must contact the airline at least 48 hours prior to the departure time to arrange assistance. For safety reason, the airline may refuse passengers who are with infectious diceases or any potential harmful conditions.
6.3.1 Accompanied passenger: The airline may ask the passenger requiring special assistance to have an accompany passenger if;
a) There is a potential safety implication
b) The passenger is unable to assist him/herself during the cabin evacuation
c) The passenger is unable to understand or follow the safety instructions
6.3.1.1 Qualification of accompany passenger
• Must be able-bodied
• Must be over 16 years of age
• Must not be travelling with infants or children
• Must be willing to assist another passenger in case of cabin evacuation or other emergencies
6.3.2 Seating arrangement: Special arrangement for seating will be made at airline’s discretion for the safety reason.
6.4 Pregnant Passengers: It is the duty of pregnant passengers to advise us of the progress of their pregnancy at the point of booking the package. Our carriage of pregnant passengers is subject to the following conditions;
Below 28 weeks |
Accepted |
Single 28-36 weeks |
Accepted with Medical Certificate which indicates: |
Multiple (twin, triplets in the same pregnancy) 28-32 weeks |
Accepted with Medical Certificate which indicates: |
Single: More than 36 weeks into pregnancy Multiple (twin, triplets in the same pregnancy): More than 32 weeks into pregnancy |
We will refuse carriage |
Nok Air has the authority to disallow an expectant mother to travel if there are obvious signs that the passenger is not fit to fly even though the medical certificate states the contrary.
6.5 Infants less than 14 days old: We reserve the right not to carry infants less than fourteen (14) days old.
6.6 Sick /Injured Passenger: Passengers with medical conditions shall present a medical certificate confirming that he/she fits to travel by air. The medical’s certificate shall be valid for 7 days from its issued date and sign a Limited Liability Statement upon check in confirming that they are fit to travel. On the travel date, the airline’s staff reserves the rights to deny boarding to passengers who unfit to fly. On the travel date, Nok Air reserves the right to deny boarding passenger, whose heath condition is not fit to fly regardless of a medical conditions.
6.7 Others: Nok Air may deny boarding to passengers who behaves inappropriately. The airline reserve the right not to refund.
6.8 Arrangement/Operating by Carrier:For operational reasons, Nok Air reserves the right to contract a third party to operate some of its flights. Should this be the case, the passenger will be informed accordingly at check-in.
7.2 Valuable and Fragile Goods: Passengers are strongly advised not to Check-In such items as baggage. If they are checked in as baggage, passengers agree they send for carriage of such items at their own risk. Such items include money, jewelry, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.
7.3 Animals: In case of guide dog, passenger must contact Nok Air call center at least 48 hours before the departure flight and must check-in at airport counter.Guide dogs accompanying Passengers with disabilities will be carried free of charge in addition to the normal free baggage allowance,subject to conditions specified by Nok Air. Passenger will have to provide two (2) absorbent mat plastic sheets, muzzle (for use on-board should the dog causes disturbance), and medical certificate as evidence of the passenger’s dependence on a service animal or other documents as requires prior to uplift. A maximum of one (1) service animal is allowed per flight and only on flight operate by Boeing 737-800.
7.4 Items Require Special Handling Such items as following
• Sports equipments: Bicycle, Golf, Diving Equipment, Surfboard, Archery Equipment, Fishing Equipment, etc.
• Musical instruments such as Guitars, Drums, Keyboard instrument, zither, etc.
*Smaller instruments can be carried on board without additional fee such as violin, ukulele, flute, etc. The size of the instrument including its package must not exceed the dimention of 56 x 36 x 23 cm. This will be considered as carry on luggage and the terms and condition in article 7.9 apply.
• Oversized items such as electronic devices, television set, computer, handicraft or artistical items.
This inclues fragile items or items considered by the airline’s staff as fragile. These items will incur extra handling fee based on the fee schedule. They must be suitably packed to prevent damages. Unsuitably packed items may be refused for check-in. The overall weight of such items including its packaging must not exceed 30 kg.
7.5 Right to Search: For reasons of safety and security, we may require you to undergo a search, x-ray or other type of scan on your person or your baggage. We reserve the right to search your baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your baggage contains any unacceptable or prohibited items. If you refuse to comply with such searches or scans we reserve the right to refuse carriage of you and your baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence.
7.6 Checked Baggage: Upon delivery to us of baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of checked baggage. Checked baggage must have your name or other personal identification affixed securely to it. Checked baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your checked baggage is carried on a subsequent flight we will deliver it to the station of your destination within a reasonable time of arrival of that flight unless applicable law requires you to be present for customs clearance.
7.7 Pre-Purchased Baggage : A baggage fee is charged for the carriage of Checked Baggage, which will be charged a rate if purchased at time of booking or up to 24 hours prior to the scheduled time of departure or at a full rate at the Airport Check-in counters. Any passenger checking in baggage which exceeds the amount purchased at time of booking will be charged on a per kg basis at the Airport Check-in counters. Please refer to our fee schedule for details on all rates. The fee is non-refundable and non-transferable.
7.8 Excess Checked Baggage: You are not entitled to transport baggage in excess of the free baggage allowance. If, in our absolute discretion, baggage in excess of the free baggage allowance is accepted for carriage or passenger who purchased Connecting Flights shall be liable for an excess baggage, you shall pay a charge for the carriage of that excess baggage at the rate of THB 300 per kilogram for domestic flights and THB 400 per kilogram for international flights (currency for transactions outside Thailand determined by Nok Air).
Passenger who purchased Connecting Flights shall be liable for an excess baggage fee at the rate as below:
Excess Baggage Fee per Kilogram | |||||
Routes | THB | USD | MMK | VND | CNY |
Domestic | 300.00 | 12.00 | 12,000.00 | 280,000.00 | 65.00 |
International | 400.00 | 15.00 | 16,000.00 | 370,000.00 | 90.00 |
7.9 Unchecked Baggage: Each passenger (except infants) is allowed two cabin/unregistered pieces of carry on luggage. One personal item and one small luggage free of charge. The combined weight must not exceed 7 kg. and the terms are as follows;
7.9.1 Luggage dimensions restriction on each aircraft type
Aircraft Type | Boeing 737 | ATR/Q400 |
Cabin Baggage | 56x36x23 (cm.) | 50x36x23 (cm.) |
7.9.2 Small items not exceeding 10x40x30 cm dimension must be placed under the seat in front of the passenger include;
• Lady handbag, briefcase
• Overcoat or jacket
• Umbrella
• Computer case/bag
• Small camera and its case
• Book or electronic book
• Infant formula and infant-related kit
• Walking cane
• Shopping bag
Please note that the staff may occasionally carryout random weight checking at check-in counter or boarding gate and enforce the weight, piece and dimension restriction. The items found violating these limitations must be loaded into the cargo hold.
7.10 Collection and Delivery of Baggage: You shall collect your baggage as soon as it is available for collection at places of destination. If checked baggage is not claimed within three (3) months of the time it was made available to you, we may dispose of it without any liability to you (Except food or perisable items which must be reclaimed within 3 days.). Only the bearer of the Baggage Identification Tag delivered to the passenger at the time the baggage was checked is entitled to delivery of baggage. If a person claiming the baggage is unable to produce a Baggage Identification Tag for identification of the baggage, we will deliver the baggage to such person only on condition that he has established to our satisfaction his right thereto, and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. Acceptance of baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage between us.
7.11 Delayed Baggage: In case the baggage delivery is delayed, we may consider compensating; provided that, the Nok Air's ground staff will give the Property Irregularity Form to passenger, and passenger can take the form for collect the delayed baggage after.
7.12 Lost Baggage: If the checked baggage failed to arrive within 14 days of the arrival flight the baggage will be declared lost and Nok Air will be liable for the loss. Passenger must present the Property Irregularity Form for compensation to be processed.
7.13 Damaged Baggage: Nok Air is liable for damages to passenger's checked baggage (packaging and content) if liability has not been excluded under one of the previous sections. The passenger must report any damages to Nok Air’s ground handing agent immediately before leave the destination airport. If passenger leave the airport, Nok Air reserve the right to deny taking any responsibility for the claim.
8.2.1 Nok Air may elect to transfer passengers to the next available flight by Nok Air, free of charge.
8.2.2 Nok Air may elect to allow passenger to change travel date (must be travelling on the same route and within 90 days from the original departure date), free of charge.
8.2.3 Nok Air may elect to fully-refund passenger’s ticket through bank account transfer, dedit or credit cards.
8.3 Connecting flight
8.3.1 Connecting passenger must travel in accordance to flight segment sequence in the ticket. Breaking of flight sequence is not allowed. Passenger who book the connecting flight service is abided by the connecting flight terms and conditions.
8.3.2 Fees
Passenger is liable to pay for the excess luggage fee or any other fee for both segments of the journey at the beginning of the journey (port of departure)
8.3.3 Passenger on international connecting flight must be in possession of correct and valid travel document in accordance to article 5.5 of this terms and conditions.
8.3.4 In case of delays, cancellations or flight schedule changes resulting in the passenger missing the connecting flight of Nok Air for both domestic and international segment the following measures may be used under the airline’s discretion;
8.3.4.1 Transfer passenger to the next avaible flight to the same destination and within the connecting time
8.3.4.2 If the next available flight is not within the connecting time or is on the day after, the airline will
8.3.4.2.1 Provide accommodation
8.3.4.2.2 Provide transportation between the airport and the place of accommodation
8.3.4.2.3 Keep the luggage for the duration and it will be available for collection at the final destination
8.3.5 If the passenger wishes to change the flight, the extra charge may incur based on the company’s terms and conditions.
8.3.6 Passenger connecting flight between domestic to international or vice versa will not be allowed to vacate the airside area. The company will not be responsible in all cases should passenger leaves the airside area.
8.4 Self connection, the airline will not be responsible for missed self-connection as a results of the airline’s delays, cancellations or flight schedule changes. It will only be responsible for the missed connection for the connecting service ticket within Nok Air.
8.5 Fly’n’Ride & Fly’n’Ferry and Nok Transfer:
8.5.1 Terms of passager
Passenger must travel in accordance to ticket and route sequence and the terms and conditions for Fly’n’Ride & Fly’n’Ferry and Nok Transfer apply.
8.5.2 Baggage conditions for Fly’n’Ride & Fly’n’Ferry or Nok Transfer follow the terms stipulates in the article 7. However, baggage fee only cover the air-leg of the journey.
8.5.3 In cases of flight delays, cancellations or schedule changes resulting in missed connection for Fly’n’Ride & Fly’n’Ferry and Nok Transfer, the foling measures may be offered.
8.5.3.1 For missed connecting flight, the next available flight will be reserved for the passenger.
8.5.3.2 For missed connecting land and sea transfer, the next available ground transport or ferry will be provided.
8.5.3.3 Nok air will not be responsible for the damages or loss to property or heath or death caused by the transfer companies.
9.2 Proper Person: We shall make a refund only to the person who has paid for the seat upon presentation of identification and satisfactory proof of such payment.
9.3 Process: Requests for refunds must be made in writing and accompanied by the original itinerary and/or booking number, proof of payment and identification.
9.4 Currency: The refund shall be governed by the law, rules and regulations or orders of the government of the country of which the booking is made. We shall refund in the same currency as the fare’s currency. However, the company reserves the right to refund in other currency as may be stated in the rules and regulations of the company.Issue 41
Last update: 2 August 2018