Q : How to apply Nok Fan Club?
A : Nok Fan Club membership is open to every person with age over 2. The application can be made for free via the following channels
1. www.nokair.com
2. Nok Air mobile application
Q : How many types of Nok Fan Club membership?
A : Nok Fan Club has 4 member classes
1. Nok Sky; an entry level membership opens to every one aged 2 year and over
2. Nok Star; a member class for Nok Sky member who accrues 1,500 Nok Point
2. Nok Smile; a member class for Nok Star member who accrues 9,000 Nok Point
3. Nok Smile Plus; a member class for Nok Smile member who accrues 15,000 Nok Point
Q : What are benefits for Nok Fan Club member?
A : 1. Redeem Nok Point for 1 free flight*
2. Redeem Nok Point for Nok Fan Club rewards
3. Priority check in (Don Meaung Airport) for Nok Smile and Nok Smile Plus member
4. Special offers from Nok Fan Club’s partners
5. Additional baggage 10 kilograms for Nok Smile Plus member
6. FREE Nok Premium Seat for Nok Smile Plus member **
*not include payment fee, call center fee, and processing fee
**Only 300 THB seat available and must request before boarding (i.e. check in). After boarding, a request for Nok Premium Seat must be paid as normal.
Q : Will I get a member card?
A : Nok Fan Club member will get e-member card and member ID, which can be used for point accumulation and getting benefits, after the application process completes. The e-member card will be sent via e-mail.
Q : How to log in to member account?
A : 1. Go to www.nokair.com
2. Click at “Log in”, and fill member ID and password”
Q : How to do when I forget password?
A : 1. Nok Air website channel
1.1 Go to www.nokair.com
1.2 Click at “Log in”
1.3 Click at “Forget Password”
1.4 Fill member ID and e-mail address
2. SMS channel (3 THB/time, not include VAT)
2.1 Type NP followed by member ID
2.2 send to 4838600
Q : What is Nok Point?
A : Nok Point is earned and collected when a Nok Fan Club member travels with Nok Air. See the expenses that can be turned to accrued points below.
Eligible Expenses for Nok Point
Fare Difference from flight change
Yes
Ticket from Point Redemtion
No
* Nok Baggage is the additional baggage allowance bought from www.nokair.com or Call Canter 1318 or Nok Air counter at airports. Excess baggage fee is not eligible for Nok Point.
Q : Can member earn Nok Point from any flight occurred before applying Nok Fan Club?
A : All flights occurred before being Nok Fan Club member are not eligible for Nok Point.
Q : How to calculate Nok Point?
A : For each 5 Baht of the ticket price, a member will receive 1 Nok Point. The calculated Nok Point has to be in whole number. Any fraction from calculation will be rounded down i.e. the airfare of 3,203 Baht, when divided by 5, the member will receive 640 Nok Point.
Q : How do I know whether Nok Point is accrued or not?
A : Simply check your boarding pass. If your member ID is shown in the boarding pass, Nok Point will be accrued automatically.
Q : How to do if my member ID is not shown in boarding pass?
A : Member can claim Nok Point after the date of travel by contacting Nok Fan Club Call Center at 1318 press 8 and sending the boarding pass, together with member ID, to within 6 months after the date of travel. Nok Points will appear in the member’s account 14 days after receiving documents.
Q : If I modify my booking and have to pay for change fee or fare difference, will I earn Nok Point?
A : Yes, for each 5 Baht, a member earn 1 Nok Point.
Q : What is the validity period of Nok Point?
A : Nok Point will be accrued on travelling date and will be valid for 36 months, starting from the date of point receiving until the last day of the month in the following 3 years. For example, a member received 300 Nok Points in April 2018, the points will expire on April 30th, 2021. The expired point is considered invalid and be removed from the member’s account.
Q : How to check Nok Point?
A : 1 Contact Nok Fan Club Call Center at 1318 press 8
2 Go to www.nokair.com and log in to member account. Click at “My Account” in Nok Fan Club menu.
3 SMS service (3 Baht/time, not include VAT) by typing NC followed by member ID and sending to 4838600
Q : Can I use Nok Fan Club member card for a discount on ticket?
A : No. Nok Fan Club member card is not a discount card for ticket.
Q : What is the validity period of Nok Fan Club membership status and member card?
A : Nok Fan Club is a lifetime membership. Membership class can be upgraded when member meets the qualifications of each class.
a. Nok Sky status will be upgraded to Nok Star status when the member accrued 1,500 Nok Point within a 1 year period (1st January – 31st December).
b. Nok Star status will be upgraded to Nok Smile status when the member accrued 9,000 Nok Point within a 1 year period (1st January – 31st December).
c. Nok Smile status will be upgraded to Nok Smile Plus status when the member accrued 15,000 Nok Point within a 1 year period (1st January – 31st December). Nok Smile Plus status will start on 1st January of the next year.
Under the conditions of membership class upgrade, Nok Point must be accrued from traveled flight only; transferred point is not eligible.
Q : Can membership status be upgraded for more than 1 time within a year?
A : Yes. Membership status will be upgraded as soon as the member accrues Nok Point qualified by each class. For example, Nok Sky member accrues 1,500 Nok Point on 1st May 2018. His status will be upgraded to Nok Star. After that, he accrues 9,000 Nok Point on 8th November 2018. At that time his status will be upgraded to Nok Smile (not have to wait for the second upgrade in the next year).
Q : Can I buy Nok Point or have other member transfer Nok Point to me for membership class upgrade?
A : Under the conditions of membership class upgrade, Nok Point must be accrued from traveled flight only. Transferred point is not eligible and Nok Point cannot be bought.
Q : What do I have to do to maintain my membership status?
A : In order to maintain the membership status, a member is required to accrue Nok Point at the level specified in each membership class within a 1 year period (1st January – 31st December). Nok Point must be accrued from traveled flight only; transferred point is not eligible.
In case the member fails to meet the conditions above, the membership status will be downgraded to the lower class.
Q : If my membership status is downgraded, can it be regained?
A : Yes. Membership status will be upgraded as soon as the member accrues Nok Point qualified by each class.